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Cannot Acess a Shared Folder

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Connor Campbell

Every time I try to access a folder I get the message "Oops! We can't seem to find the page you're looking for."

I have tried all the steps support has stated to try and none of them are working. It only happens on a shared file from a specific client of ours. All of the other shared folders are still working for me. Is it a permissions issue or an issue on BOX side? 

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  • Rona

    Hi Connor, 

    Welcome to Box Community and glad to assist! 

    To rectify this, please follow the steps below:

    1. Confirm which email the invitation is being sent to.

    2. Check which email address your Box account is associated to. To do so, go to your Box account, click on your name on the top right hand side, then navigate to "Account Settings."

    3. Make sure the email address the invitation was sent to matches the email in your account settings.

    4. If they do not match, have the invitation sent to the email associated with the Box account.

    If the suggestions above didn't help resolve your issue. Kindly reach out to the folder owner, see if there have been some changes to their folders that cause you to lose your access to those files. 

    Thanks for posting! 

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