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A folder and content missing

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Francisco PH

This morning a whole folder and its content are missing

They are not at the Trash nor I deleted them, I worked on the contents online and this morning they are gone, how is that even possible ? First time I see something like this happening, ever 

 

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  • Rona

    Hi Francisco, 

    Welcome to Box Community and glad to assist! 

    Notes:

    • When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from the Trash. 
    • If you are removed as a collaborator from a file or folder that you've deleted, you no longer see that item in Trash. To see the item in Trash, you must be again added as a collaborator to that item.

    The steps below apply whether you’re selecting from search results or from all Trash items.

    1. Hover to highlight the row of the item you want. The More Options ellipsis (…) displays.
    2. Click the ellipsis (...).  Then: 
    • To return the item to its original location in Box, click Restore.
    1. At the prompt, click Okay.

    For more information, please visit this page. 

    Thanks for posting! 

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