Box Sign for Salesforce issues for non-admins

I have set up Box Sign in our Salesforce org and created a Box Sign button on the opportunity object. The design is to select from a set of templates and then the process pulls in 1 or 2 contacts from the opportunity as signers and then the user can send the Box Sign from there.

When running this as the admin, it works seamlessly. I can click "Preview and Send" to preview the document and then send from there. When I send, it immediately triggers the email to the client to sign and a BoxSign record is created in the BoxSigns related list on the opportunity.

When my non-admin users run this, if they click "Preview and Send" the preview never loads and instead a "Box Sign is queued successfully" green toast message displays OR sometimes it tries to load the preview page, but then throws an invalid link error. The biggest issue is that when the non-admins select either "Send" or "Preview & Send", the BoxSign record is never created in Salesforce.

Rona

February 21, 2025 20:33

Hi Colin,

Welcome to Box Community!

To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

Thanks for posting!

Box For Salesforce

February 26, 2025 23:15

Make sure the nonadmin users are not logged into your box service account, but instead a box collaborator account that has access to the documents they want to send.

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