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Logs have been submitted and I need to open a support case

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Box User

Hi, 

I have not been able to open most of my files on Box on my desktop. 

My logs have been submitted. I'm not sure how to fix this, and I need help. Thanks.  

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  • Rona

    Hi there, 

    Welcome to Box Community and glad to assist! 

    Looks like you're having trouble accessing your files through your local Box folder. 

    To help you troubleshoot, can I confirm your Operating System and current Box version? 

    We'd love to further assist! 

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  • Box User

    I just discovered that I have two box folders -- one called Box (more easily accessed) and another called Box-Box-Backup (which I have to access by digging into my Users folder). Both of these box folders have massive duplicates within and are hogging my hard drive space. Each of these box folders have various new recent files that are not duplicated in the other box folder. I don't seem to be able to transfer the files from Box-Box-Backup to my Box folder. Please help, as these are all important work files. Thanks. 

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