Change Primary Admins email address

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リコー太郎

• March 06, 2025 05:26

How do I change the Primary "owners" account email adderss? I have access to the account but cannot change the owners primary email address.

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  Ann

  • March 07, 2025 19:36

  Hi, 

  Welcome to Box Community!

  What you can do is to add the new email as secondary and then make it the primary email. Kindly follow the steps below:

  1. Login to box.com
  2. Go to Account settings (click the profile pic or initials located on the upper right corner)
  3. Account 
  4. Login and Email Addresses
  5. Link Email > enter the new email
  6. Once you have successfully confirmed the email, go back to account settings and make the secondary as primary and remove the original email.

  Hope this helps and thank you for posting!

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  リコー太郎

  • March 10, 2025 01:35

  When I follow the steps you provided, an error occurs and I can’t make the changes. Could you tell me how to fix this?
  

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  リコー太郎

  • March 31, 2025 00:21

  I wanted to follow up on my previous message regarding the error I encountered when following the steps you provided. I haven't received a response yet, and I would really appreciate your guidance on how to resolve this issue.

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