We need to change the Primary owner that has left the company

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James Kelly

• March 07, 2025 13:19

Please can I have support on trying to change our Primary owner who has left the company

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  Ann

  • March 07, 2025 21:37

  Hi James, 

  Welcome to Box Community.

  Because your previous admin registered your Box account with a corporate email address, you will need to enlist your company's IT department to reactivate this user's email address for long enough to receive a password reset email.

  With access to your old admin's email, please follow these steps:
  1. Go to www.box.com/reset and enter the old admin's login email
  2. Click "Reset password"
  3. Check the old admin's email for a password reset link

  Once you've logged in to the old admin's account, please refer to the instructions in this support article to assign his/her privileges to the new admin.

  Feel free to reply back to this message if you need further assistance.

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