Box Disappeared

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Box User

• March 10, 2025 15:37

I been using box for years then this morning I load my computer I get an error:

Failed to Start embeded python interpreter

then I go to my box app and the icon disappeared 

 

 

 

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• 

  Rona

  • March 11, 2025 19:18

  Hi there, 

  Welcome to Box Community and glad to assist! 

  This error dialog can occur when the user tries to launch Box Drive or uninstall it. Upon launch or uninstall, validation of the installed package is performed. If repair is found to be necessary, then the program will try to repair itself but it can't find the .msi to do the repair.

  There are two ways to resolve this:

  • Download and run the troubleshooter tool provided by Microsoft on Box Drive. https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d
  • Download the installer of Box Drive with the version that matches the error message, and place it in the directory as written in the error message ( C:\ProgramData\Box\Box\Installer\Box.2.27.242.msi in the above screenshot). If you cannot find the installer for your version, you can open up a case with our support team to ask for assistance.

  For more, you can visit this article. 

  Thanks for posting! 

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