Overview of Problem
The error notification “The path ‘C:\ProgramData\Box\Box\Installer\Box.2.xx.xxx.msi’ cannot be found” appears when users try to launch or uninstall Box Drive. This issue occurs when the system attempts to repair Box Drive but cannot locate the necessary installation package (.msi file). This affects the functionality of Box Drive and prevents successful launch or uninstallation.
Process for Resolution
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Download and Run Microsoft Troubleshooter
- Instructions can be found at Microsoft Support: https://support.microsoft.com/en-us/windows/repair-apps-and-programs-in-windows-e90eefe4-d0a2-7c1b-dd59-949a9030f317
- Run the tool and follow the on-screen instructions to resolve the issue.
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Manually Place the Installer in the Specified Directory:
- Download the installer of Box Drive that matches the version mentioned in the error message.
- Place the installer in the directory specified in the error message (e.g.,
C:\ProgramData\Box\Box\Installer\Box.2.xx.xxx.msi).
Outcome
- The Microsoft troubleshooter tool will automatically detect and fix issues preventing the installation or removal of Box Drive.
- Manually placing the correct installer in the specified directory will allow the system to locate the necessary files for repair or uninstallation.
Alternatives
- If the issue persists, open a support ticket at support.box.com for further assistance.