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Jason Hintz

• 3 days ago

Your logs have been sent successfully.

If you do not have an open support case with Box, please create one here so someone can follow up with you. A support case is required to investigate this issue.

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  Rona

  • 2 days ago
  • Edited

  Hi Jason,

  Welcome to Box Community and glad to assist!

  Your ability to open a ticket for Box Product Support varies according to your Account Type. You can visit this page for more details. 

  Meanwhile, It appears that you're having trouble with Box Drive, can you tell us more about this issue? 

  We'd love to further assist! 

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