Deactivated user is external, not required to have Box account

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Kelsey Burke

• March 17, 2025 00:33

I'm trying to add a user to a shared folder through our corporate account, but I continue to receive an error "cannot invite a deactivated user." This is an external person I'm trying to add, and I successfully added 10 people from their company. They are not required to have a Box subscription...please help.

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  Rona

  • March 18, 2025 20:32

  Hi Kelsey, 

  Welcome to Box Community!

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

  Thanks for posting!

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