Issue with Logging into Box Drive

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TAKAHIRO NAGAI

• 6 days ago

I am experiencing the following issue and would like to know how to resolve it.

Issue:

1. I click "Log in" on the Box Drive login window (Window ①).

2. I enter my email address in the browser and click "Next."

3. The browser displays a waiting screen (Window ②) saying "Launching Box Drive...", but then the Box Drive login window (Window ①) reappears, and I am unable to log in.

Conditions:

• I am logging into the web version using SSO with my company email address.

• I have tried the solutions provided in the following URL, but the issue persists.

https://support.box.com/hc/en-us/community/posts/24183514766739-BOX%E3%83%89%E3%83%A9%E3%82%A4%E3%83%96%E3%81%AB%E3%83%AD%E3%82%B0%E3%82%A4%E3%83%B3%E3%81%A7%E3%81%8D%E3%81%AA%E3%81%84

Could you please provide a solution?

【windows①】

【window②】

0

• 

  Rona

  • 5 days ago

  Hi Takahiro, 

  Welcome to Box Community!

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

  Thanks for posting!

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