error message

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イシタニ　ゲン

• March 26, 2025 07:43

I encountered the following error message:
"An error occurred while processing your request. Additional authentication is required for your account. Please submit a ticket at support.box.com."
Could you please let me know how to resolve this issue?

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• 

  Rona

  • March 27, 2025 14:37

  Hi there, 

  Welcome to Box Community! 

  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch. 

  Thanks for posting!

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