Lost Authenticator and Cannot Login to Box.com

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KEVIN ANTONIO FOUNTAIN II

• April 01, 2025 13:43

I cannot login to Box.com account on the proper email due to losing the authenticator when phone was lost. I cannot find the backup codes either. I need assistance accessing that account.
P.S. The instructions say "Create a support ticket" yet you cannot create a post here without logging in. That's not helpful as I had to create a new account on a different email just to post this.

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• 

  Rona

  • April 02, 2025 20:46
  • Edited

  Hi Kevin,

  Welcome to Box Community and glad to assist!

  We suggest having the affected user to open a support ticket to address his/her MFA issue. 

  The link provided will allow you to create a ticket even if you have trouble signing in. 

  Thanks for posting! 

   

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