Unable to Edit in Excel Desktop or Online

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Haley Ceremony

• April 04, 2025 17:45

Hi, I'm having issues where I'm not able to edit any live documents in Microsoft Excel Online, and the option to open in Excel Desktop is greyed out. It shows a message saying Box Edit is locked and not available. My editor access has been confirmed several times. Can I please have some help?

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  Rona

  • April 04, 2025 22:13
  • Edited

  Hi Haley, 

  Welcome to Box Community and glad to assist! 

  For more context and to see what the issue looks like, could you attach a screenshot in this forum? 

  We'd love to further assist! 

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  Haley Ceremony

  • April 07, 2025 16:10

  Please see the screenshot below. The option to open in Excel desktop is greyed out, and I am also unable to edit in browser mode. Thanks

  

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