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Storage full but isnt

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Hero

Hey, I wasn't able to sync any files due to storage limit. The increase didn't make any sense so I went ahead and transferred all my files off Box. Now, with not even a single file, it shows that I'm using 24.4GB?! Where are they coming from? I've been a user for years and trying to figure if it's worth staying or changing since I've already offloaded my data...wasted several hours just to do this and it wasn't the first time I ran into those storage issues...

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  • Rona
    Hi Hero, 

    Welcome to Box Community and glad to assist! 

    Please note that this activity occurs when the countless activities, combined with the massive scale at which Box supports, makes it incredibly difficult to accurately display aggregated data points throughout our product at all times. If a folder’s storage space calculation is inaccurate due to these issues, the inaccuracies also impact the overall storage calculations for both the user and Enterprise.
     
    If you notice this in your account, most of the time, aggregates will be updated within an hour or less. For larger changes or more complex folder structures, aggregates may take up to 24 hours to be correct.
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  • Hero

    Hi Rona, it's been more than 24 hours now and nothing has changed. 

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