Free space recalculating

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Box User

• April 08, 2025 06:25

My account does not display the amount of free space correctly. I have 19 Gb of data but in acc shown full 25 of 25 of available space. Please recalculate free space for my acc.

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  Rona

  • April 08, 2025 21:06

  Hi there, 

  Welcome to Box Community and glad to assist! 

  Please note that this activity occurs when the countless activities, combined with the massive scale at which Box supports, makes it incredibly difficult to accurately display aggregated data points throughout our product at all times. If a folder’s storage space calculation is inaccurate due to these issues, the inaccuracies also impact the overall storage calculations for both the user and Enterprise.

   

  If you notice this in your account, most of the time, aggregates will be updated within an hour or less. For larger changes or more complex folder structures, aggregates may take up to 24 hours to be correct.

   

  To find out more, please visit the following articles, 

  • Storage Usage Or File Count In My Account Is Incorrect
  • User-level storage calculation update

  Thanks for posting!

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  Box User

  • April 09, 2025 12:18

  Hi Rona!

  Please run recalculating script for my acc. I have free space problem for a week.

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