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Client lost authenticator app configuration

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Mikel Gutierrez

Hi:

We have a customer that was accessing box. Recently it started to ask for MFA, but he (apparently) never set up the 2 factor. Anyway, he cannot access now, how can we reset the MFA configuration?

Thanks

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  • Rona

    Hi Mikel,

    Welcome to Box Community and glad to assist!

    We suggest having the affected user to open a support ticket to address her/his MFA issue. 

    The link provided will allow you to create a ticket even if you have trouble signing in. 

    Thanks for posting! 

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