Client lost authenticator app configuration

Answered

Follow

New post

Mikel Gutierrez

• April 09, 2025 23:35

Hi:

We have a customer that was accessing box. Recently it started to ask for MFA, but he (apparently) never set up the 2 factor. Anyway, he cannot access now, how can we reset the MFA configuration?

Thanks

0

• 

  Rona

  • April 10, 2025 21:19

  Hi Mikel,

  Welcome to Box Community and glad to assist!

  We suggest having the affected user to open a support ticket to address her/his MFA issue. 

  The link provided will allow you to create a ticket even if you have trouble signing in. 

  Thanks for posting! 

  0

  Comment actions Permalink

Please sign in to leave a comment.