Box Status

Box 'unable to update' - Logs sent but why so difficult to open a ticket?

Answered
Follow
New post
Eric James

I am going round in circles here. My Box Drive says it needs updating, but then creates an error message ' Unable to Update - Send Logs'. I have sent the Logs. It then says to open a Support Case, but every link takes you round in circles. How do I open a support case to support the case that I have just sent the Logs to support please.

0

Comments

3 comments

Date Votes
  • Rona

    Hi Eric, 

    Welcome to Box Community and glad to assist! 

    Looks like you're having trouble updating your Box Drive. To fix this issue, try to uninstall your Box Drive Application. 

    Once you've completely removed your Box Drive App. Please reinstall here. 

    Hope it helps!

    0
    Comment actions Permalink
  • Eric James

    Hopeless!! I removed Box Drive as instructed and now the app will not re-install. It hangs on the final stage of installation. I have tried too many times.

    Please tell me how I can remove all of my files from Box and (i) back them up to a secure back-up disk; (ii) transfer them to a better Cloud service. I assume a drag and drop from Box.com?

     

     

    0
    Comment actions Permalink
  • Eric James

    Here is a screenshot of the Installation error.

    0
    Comment actions Permalink

Please sign in to leave a comment.