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Quota exceeded

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Christina Iliopoulou

Hi, I cannot sync anything to my account. It shows quota exceeded even when I keep deleting files. The box sync folder on my laptop has a size of disk of 8.41 GB, yet on my account it shows 11 GB of 10 GB used. How can I fix this? 

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  • Rona

    Hi Christina,

    Welcome to Box Community and glad to assist! 

    Please note that this activity occurs when the countless activities, combined with the massive scale at which Box supports, makes it incredibly difficult to accurately display aggregated data points throughout our product at all times. If a folder’s storage space calculation is inaccurate due to these issues, the inaccuracies also impact the overall storage calculations for both the user and Enterprise.
     
    If you notice this in your account, most of the time, aggregates will be updated within an hour or less. For larger changes or more complex folder structures, aggregates may take up to 24 hours to be correct.
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  • Christina Iliopoulou

    Thanks, but this has been going on for at least a week and I cannot sync anything. Can you run some script to correct this?

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