Remove 2FA

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Gerardo Vargas

• April 16, 2025 15:00

Hello, 

I urgently need assistance with removing 2FA from account <personal information-redacted> The support associate that helped me with this back in Oct. 2024 was named Enrico Castillo. Please assist in removing 2 factor authentication again for Ginni. Thank you!

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  Gerardo Vargas

  • April 16, 2025 15:36

  The previous case was Case #3201188 and it has all the details needed to reset 2FA. Please evaluate. Thank you. 

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  Rona

  • April 18, 2025 20:19
  • Edited

  Hi Gerardo, 

  Welcome to Box Community and glad to assist! 

  We recommend that you  open a ticket using the impacted email. The link we’ve provided will let you create a ticket without the need to login to the support site.

  Thanks for posting!

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