Unable to add co-worker to folder for collaboration

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Am I Severed?

• April 18, 2025 14:45

I'm an Admin trying to share a folder with a co-worker with the same domain email address but this is what I get in return. I've tried adding them as an external user and an unmanaged user but get the same error. How can this error be fixed?

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• 

  Rona

  • April 21, 2025 20:16

  Hi there,

  Welcome to Box Community!

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

  Thanks for posting!

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