Account is not logging on Box drive

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Ferreira, Walter

• April 21, 2025 14:42

Dear Support,

 

we a new account last week, but its not logging on Box Drive, we checked out the SSO under our platform, its all set, but even that the user is not able to login. 

Error: Invalid Login Credentials 

User account: <personal information-redacted>

 

Please feel free to compare with the account:  <personal information-redacted> We built the two accounts at the same time mirroring another user account. 

 

Thanks a lot!

 

Best Regards,

Walter Ferreira

 

 

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  Rona

  • April 21, 2025 20:49

  Hi Walter,

  Welcome to Box Community! 

  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch. 

  Thanks for posting!

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