Unable to transfer admin status to another team member

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Adam Morris

• May 01, 2025 00:43

I have followed all the indicated steps, but the confirmation email informs me I do not have permission to change the admin, even though I am the admin.

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  Rona

  • May 02, 2025 19:29

  Hi Adam, 

  Welcome to Box Community and glad to assist!

  Upon checking, you haven't verified any domains in your Business Plus account. Due to our new zero-trust security enhancements aimed at hardening Box Admins against attack. Each Box Administrators are required to use only a veriifed domain. 

  Before your Admin transfer, here's how you can add a managed domain: 

  1. Add the domain and get a unique code (also known as a hash).
  2. Create a new DNS record for the domain with the unique code.
  3. Validate the domain.

  Get the full instructions here.

  Hope it helps!

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