Not able to "Add New Payment"

Answered

Follow

New post

IT Admin

• May 01, 2025 16:55

Hello, when I try to add a new payment, I keep getting this error. All fields are correct and non are red. 

There was an error processing your request
We were unable to process your payment information. Please double check that all fields are filled out correctly and try again, or visit support.box.com for further assistance.

0

• 

  Brendan Banks

  • May 01, 2025 21:33

  I have the same issue. I need this to work for a major Enterprise Box client and now my client is unable to review files because I cannot pay for an account. Please advise.

  0

  Comment actions Permalink
• 

  Rona

  • May 02, 2025 23:16

  Hi there,

  Welcome to Box Community! 

  It indicates that you have already collaborated with one of our team members. Let us know in this forum if you need additional assistance. 

  Thanks for posting!

  1

  Comment actions Permalink

Please sign in to leave a comment.