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  • France

    Hi Umesh, 

    Welcome to the Box Community!

    This would be something our Support team would like to investigate with you and may require specific account information.  
    It seems you already have an open ticket for this issue with our support department, and it seems there's already an update on your ticket.
    Can you please check on your email for the latest update of our specialist? Please continue working with them if you have additional questions or concern regarding this issue.
    Thanks for your patience and participation in the Community!
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  • Brynne Sullivan

    I just had this same thing happen to me! did you get it resolved? 

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