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Files not available upon upgrade of Box

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Umesh Biyani

Hello All,

Last week on Thursday, I did an upgrade of the current box from Personal to Business Account. Since then all the files have disappeared. I have been following up with the box by calling the US number provided and sent multiple reminders to resolve. There is a severe Business impact as we are unable to access the files. https://support.box.com/hc/en-us/requests/2417678

I am unable to downgrade to the earlier version, although the box promptly collected the payment for the upgrade. The file contents are still not available it has been more than 6 days. 

Is this a common scenario, what kind of reliability of the data does the box provides?

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2 comments

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  • France

    Hi Umesh, 

    Welcome to the Box Community!

    This would be something our Support team would like to investigate with you and may require specific account information.  
     
    It seems you already have an open ticket for this issue with our support department, and it seems there's already an update on your ticket.
     
    Can you please check on your email for the latest update of our specialist? Please continue working with them if you have additional questions or concern regarding this issue.
     
    Thanks for your patience and participation in the Community!
     
    Best,
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  • Brynne Sullivan

    I just had this same thing happen to me! did you get it resolved? 

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