Welcome to the new Box Support website. Check out all the details here on what’s changed.

Box Desktop App Stopped Opening

New post



  • France

    Hi Deanna,

    Welcome to the Box Community!

    May I know what OS are you running your Box Desktop app into?

    Are you using Box Drive or Box Sync? Do you encounter any sort of error message?


    Comment actions Permalink
  • Luiz Gianesini


    I am facing the same problem here. I am using Windows and, after the last Box Sync update (some days ago), my app is not opening anymore (neither on system launch nor trying to open using the .exe file).

    I tried to uninstall it and install it again (Box Drive instead of Box Sync also).

    Best regards,


    Comment actions Permalink
  • Johnson, Deanna

    Turns out mine is caused by my computer now being too old. I can't update beyond High Sierra, and Box Drive apparently doesn't work in that OS anymore.

    Comment actions Permalink

Post is closed for comments.