desktop status shows fully synced, but still yellow status on dozens of files

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3 comments

  • France

    Hi Amber, 

    Welcome to the Box Community!

    Can you try to quit/ exit Box Sync from your system tray and then restart the App by clicking on the Start button, and search Box Sync?

    If you are still having issue, try logging out/ and then log back in to Box Sync app, that should help trigger a new scan/ syncing process for Box Sync app.

    Let us know how it goes and if you have questions and we will do our best to help you!

    Best, 

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  • AMBER MULLEN

    Oh my gosh, that was such a simple solution that I don't know why that wasn't one of the things I tried. Yes, quitting from the system tray icon and then restarting cleared the issue. Thank for such an easy fix!

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  • France

    Hi Amber, 

    I'm glad that it help resolve this issue for you!

    Thanks again for your participation in the Community!

    Regards, 

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