Having a major issue with files that were moved up to Box and now trying to open.
I have the local file still on my workstation (as a copy), but when I attempt to open the file through Box, it fails to open. When I attempt to download the file and open on my workstation, it fails with the following screen shot. This occurs with Windows and Mac environments
The Windows Prompt:
This is the Mac Prompt:
In addition to this, I am able to open the files on Mac using the onboard (baked) software: Pages. this doesn't create any issues.
Any thoughts as to why this is happening. Since our entire data now lives on Box, the fear is that other files are experiencing the same issue.
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