Update - Box Drive 2.22.445

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平塚 誠

• July 01, 2021 23:32

We try to update 2.21.202 to 2.22.445. However, the update was failed. And the co-worker is same condition.

Our PC Spec

Windows 10 Pro
Version 20H2
OS Build 19042.1052
Windows Feature Experience Pack 120.2212.2020.0

I sent the log data at 2021/07/02 8:20 (JST)

Please let us know the solution.

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  France

  • July 02, 2021 17:53

  Hi there, 

  Welcome to the Box Community!

   

  This would be something our Box Support team would like to investigate with you and may require specific account information. 

   

  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details and updates.

   

  Thanks for your patience!

  Best,

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  C. D.

  • July 07, 2021 03:17

  I am also having the same problem on Big Sur 11.4

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  Margaret Stampley

  • July 28, 2021 00:13

  I am getting an update Box message and installing through portal manager is not doing it. Also my I have lost the ability to save directly to Box. 

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  Bridget S. Galindo

  • October 13, 2021 14:54

  I get the message that there was an issue updating Box drive, and to send logs everyday. Where do I open a ticket?

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  France

  • October 13, 2021 22:14

  Hi Bridget, 

  Welcome to the Box Community!

  Can you try to manually reset the Box Drive application on your Mac to see if this will help resolve the issue?

  The steps can be found in this article: Manually reset Box Drive

  If the issue persists, please go ahead and submit a ticket to Product Support by clicking the option "Contact Support" on the header of this page.

  Best,

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