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Setup Two-Step Verification not working properly

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3 comments

  • France

    Hi Francesco, 

    Welcome to the Box Community!
     
    This would be something our Box Support team would like to investigate with you and may require specific account information. 
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details and updates.
     
    Thanks for your patience!
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  • Francesco Valentini

    Hi France,

     

    unfortunately I haven't got any mail, could you please check to have sent the the details to [personal information--redacted]?

     

    thanks,

    Francesco

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  • France

    Hi Francesco, 

    Apologies for the delay in response!

    Looks like the ticket that was created here is for your IBM account since this post was made using that account.

    You might need to submit a separate ticket for this issue on this page: https://support.box.com/hc/en-us/requests/new?ticket_form_id=360002479454 and clarify which account you are trying to access.

    Best,

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