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3 comments

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  • France
    • Edited

    Hi there, 

    Welcome to the Box Community!

    To confirm, are you using Box Drive that prompts you reboot your device? Can you try to uninstall then reinstall the application and see if that resolve the issue?

    You can follow the steps in these articles on uninstalling/ reinstalling the application from your device:

    If the issue persists, you may submit a ticket to our support team by clicking on the “Contact Support” link just above this page so the team help you further investigate and troubleshoot this issue.

    Best,
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  • Box User

    That fixed it , uninstalling it and reinstalling in , Thank you!

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  • France

    Hello again!

    I'm glad that our tips helped in resolving this issue for you.

    Thanks again for your participation in the community and let us know how else we may be of help!

    Best,

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