iPhone 12 Pro files won't open. Says Network Issue. iOS 14.6 Box 5.5.5

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tran dung

• August 31, 2021 14:45
• Edited

On my iPhone the Box app when opening any file says Network Issue. It shows the current folders and files but I get the same error on any type of file. It worked fine for years. I'm not sure when it started as I don't use it as much on my phone. The iPad works fine still as well as my PC. I've rebooted as well as reinstalled with no change.

Box version 5.5.5 (22033) - iPhone 12 iOS 14.6

>> iPhone bị mất sóng ( Vietnamese language)

Thank box.com

P/s THank huy dung support me at viet nam at him post sửa điện thoại iPhone

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  France

  • July 26, 2021 21:52

  Hi David, 

  Welcome to the Box Community!

  Are you using a third-party VPN application in your iPhone?

  Can you try disabling that and then see if the error will disappear and if you can open your files with no issues?

  Best,

   

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