Download fails (i.e. Network error) every time I try to download a large folder

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Suddha Ray

• July 30, 2021 05:13
• Edited

Hi,

I am trying to download a large folder (> 2 GB) from my account on box.com to my local system.

The download of the zipped folder starts fine and continues for a while. I am using the latest version of the Chrome browser. 

Disappointingly, the download stops on its own after 15-20 minutes, citing a Network error. I am able to resume the stalled download using Chrome's inbuilt download manager, but the download does not complete (i.e. stalls immediately). 

Is this a known issue for downloading large folders from Box.com?

Is there anything else I can try?

Thanks,

Suddha

 

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• 

  France

  • July 30, 2021 22:30

  Hi Suddha, 

  Welcome to the Box Community!

  Could you take a look at this article for some tips in resolving download issues with Box and see if they help resolve this issue for you?

  • https://support.box.com/hc/en-us/articles/360044196153-Common-Issues-with-Downloading-Files

  If you are continuously having issues, I'd suggest submitting a ticket to our support team so they can further investigate.

  Best,

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