i lost old phone number. i can't access 2-step verification

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Bao Dang

• August 11, 2021 05:06

i lost old phone number. i can't access 2-step verification. My account [personal information--redacted]. I send required support again. Old toppic. And I'm still not supported. Please help me. https://support.box.com/hc/en-us/community/posts/4404344248083-I-cant-access-my-account-box-com-because-i-dont-use-old-phone-number

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  France

  • August 11, 2021 18:07

  Hi Bao, 

  Welcome to the Box Community!

   

  I'm sorry to hear about what happened with your lost phone. To help you login to your Box, this will require you to work with Box Support team and will need some account specific information, so I've submitted a case on your behalf.

   

  You should be receiving an email confirmation shortly.

   

  Please come back and let us know how things go with support!

   

  Best,

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