Incorrect free space on my box account

Follow

New post

Jhayam Alfonzo

• August 16, 2021 19:56

Hi,

I recently deleted a lot of files on my account, I’m sure that I deleted the trash bin but for some reason the real free space is not showed correctly. Please could you help me to check what is wrong with my account?

Cheers,

Jhayam

0

• 

  France

  • August 16, 2021 21:50

  Hi Jhayam,

  Welcome to the Box Community and thanks for your post!

  Have you checked out this related article here, this may be related to the issue you encounter? 

  • Storage Usage Or File Count In My Account Is Incorrect

  The next step will require you to contact Box Support to help you directly and reset your storage count.

  I've gone ahead and created a ticket for you so that an agent can work directly with you, please check your email for details.

  Thanks for your patience! 

  0

  Comment actions Permalink
• 

  Jhayam Alfonzo

  • August 17, 2021 01:21

  Thanks, France I will wait for the agent to contact me.

  Cheers.

  0

  Comment actions Permalink

Please sign in to leave a comment.