"We’re sorry, your account is unable to preview this file type"

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Joseph Brother

• August 24, 2021 20:46

I recently bought a years personal subscription to Box solely to be able to share 30min recorded video interviews for collaboration. Did I miss something during signup about mp4 video files will play only for business customers? In this context, are preview and play equivalent?

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  France

  • August 24, 2021 21:40

  Hi Joseph, 

  Welcome to the Box Community!

  That is correct. Video preview is available only to Business level Box accounts, and above. If you use a free or personal Box account, you can still preview video files owned by Business Plus-level accounts and above.

  For more details on content preview in Box, please take a look at this article: https://support.box.com/hc/en-us/articles/360043695794-Viewing-Different-File-Types-Supported-in-Box-Content-Preview#Type_VideoFiles 

  Best,

   

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