capacity almost full, but in reality it is empty
Good morning, I have had an account of 50 gigabytes for a long time, but although this empty one appears to me that it is 42% busy, please how can I solve it and see the full free space
Thank you
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Hi Jose,
Welcome to the Box Community!
Have you checked out this related article here, this may be related to the issue you encounter?
The next step will require you to contact Box Support to help you directly and reset your storage count.
I've gone ahead and created a ticket for you so that an agent can work directly with you, please check your email for details.
Thanks for your patience!
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