All downloads quitting after about 10 meg!

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Reb Capper

• October 01, 2021 16:42

Hi there,

In the past some have timed out, but I can't download any today and have oodles to download. My internet is perfect and not dropping out so I can't understand what is going on but it's driving me potty. Any help gratefully received! I'm on a Macbook Pro M1, but I was last time I had to download gigs of videos etc and it worked fine, so I don't see how it could be an issue there...

Many thanks,

Rebecca

 

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• 

  France

  • October 01, 2021 21:23
  • Edited

  Hi Reb, 

  Welcome to the Box Community!

   

  Have you checked out this article on how to troubleshoot issues with download? 

   

  I also went ahead and I've submitted a case to Box Support on your behalf so they can help look into this for you.

   

  You should be receiving an email confirmation shortly.

   

  Thanks for your patience!

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