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Files disappeared

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Elizabeth Engel

Hi. I tried to submit a support request but am posting here as well.  This morning, I couldn't access links to several files that I normally use - and noticed to day that many of my working files have simply disappeared from box.  All of my work this past year plus current working files are just gone.  And I have no idea why.  Some are shared and some are my own working files that I created.  Please HELP!

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  • France

    Hi Elizabeth, 

    Welcome to the Box Community!

    To confirm, are these links or contents owned and shared to you by someone else?

    I would recommend reaching out to them to check if they have changed and removed your access to these items.

    If a collaborative folder that you do not own is missing from your Box account, it is most likely that the owner of the collaborative folder has removed you as a collaborator on the collaborative folder. You will have to contact the folder owner of the collaborative folder to have them re-invite you to that folder again.

    Have a nice day and please let us know how else we can help!

    Best,

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  • William Gall

    I sought to update on the ratings page and all files are gone. My files - no collaboration

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  • William Gall

    I sought to update on the ratings page and all files are gone. My files - no collaboration

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