Issue to restore folder from Trash

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MARCELO VICTORINO NOVAES

• October 30, 2021 19:34
• Edited

I am trying to restore a folder from the trash but I received this pop up with the following message:

Could you please help me? Thanks

I also added a comment on this post: https://support.box.com/hc/en-us/community/posts/4405950549395-Restoring-Folder-from-Trash but was not sure if I needed to make a new post. Thank you.

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  France

  • November 01, 2021 19:52

  Hi Marcelo, 

  Welcome to the Box Community and thanks for your post!

  This error usually comes up if the Delete folder operation has not yet finished and still being processed, and you will only be able to restore it once the first operation is completed.

  Could you try to recover this folder again and see if the same error message appears?

  Best,

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  MARCELO VICTORINO NOVAES

  • November 03, 2021 13:49

  Hi France, yes, I noticed that. It worked. Thank you

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