How to Remove MFA

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Avalon Everett

• November 08, 2021 17:23

I have one use that cant log on because they are prompted for MFA but they don't have Authentication set up and cant login to switch it off .. I am the admin .. Can I turn it off for that user? we don't use SSO either

Thanks

 

 

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  France

  • November 08, 2021 19:48
  • Edited

  Hi Avalon,

  Welcome to the Box Community!

  It looks like your account does not have the Instant login option to disable this settings for the affected user. The feature is currently available only to Business plus and higher plans so it might not be available to you due to your type of account.

  This will require our Box Support team to work directly with the affected user. Can you please ask him to submit a support ticket on this page and someone will reach out to him to address this: https://support.box.com/hc/en-us/requests/new

  Thanks for your post and let us know how else we can help!

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