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マイアカウントのストレージ使用状況またはファイル数が正しくない

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岡庭　拓矢

本アカウントで管理しているフォルダにて、不要なファイルを削除し、フォルダ内に何も入っていない状態にしても、ストレージ容量8.8GB使用していることになる事態が発生しておりますため、ストレージ容量が正常に表示されるように対応をお願いできますでしょうか。

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4 comments

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  • France

    Hi there, 

    Welcome to the Box Community!

    This community is primarily intended for English language speakers. If you are able to post your question in English, the community may be better able to assist.

    Google Translate or other tools may help! If any community members are able to understand and help, it would be greatly appreciated!

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  • 岡庭　拓矢

    I translated the above into English as advised.

     

    ＜Title＞

    Incorrect storage usage or number of files in My Account

    ＜Text＞

    Even if you delete unnecessary files in the folder managed by this account and there is nothing in the folder, the storage capacity of 8.8GB may be used. Can you please take measures so that the storage capacity is displayed normally?

     

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  • France

    Hi there, 

    It seems the issue you encountered is related to this article: Storage Usage Or File Count In My Account Is Incorrect

    The next step will require you to contact Box Support to help you directly and reset your storage count.

    I've gone ahead and created a ticket for you so that an agent can work directly with you, please check your email for details and updates.

    Thanks for your patience! 

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  • Hans-Georg Voelker

    A low memory usage is quantified as too high and no upload takes place

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