downgrade plan

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Megan Mulvihill

• November 19, 2021 19:27

Hi.  I thought I downgraded my plan to a free account a couple of years ago, but realized I was still being charged.  How do I downgrade?

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  France

  • November 19, 2021 21:18

  Hi Megan, 

  Welcome to the Box Community!

   

  This will require our Billing team to work directly with you so I went ahead and created a ticket for you for an associate to help look into this request to downgrade your account to Free personal account.

   

  Kindly check your email for details and updates.

   

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  Matt Heck

  • March 01, 2023 17:28

  Downgrading should be as easy as adding more seats. This is unethical. 

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