Downgrade and Refund

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  • France

    Hi Nada, 

    Welcome to the Box Community!

    Upon checking, it appears that your ticket for this issue has been forwarded to our Cancellations team and they are now reviewing your account for these requests.

    Kindly wait for advise and please check your email for further updates.

    About the issue with the files that disappeared from your account, I'd like to confirm if this happened after you've upgraded your account? If yes, as I have checked, it seems you can't access your contents during an upgrade process. All your files and folders should be accessible to you again once the upgrade is completed which could take up to 24hrs.

    Please let us know if there is anything else we can help you with or if you have any questions, and we will do our best to help you.

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