Cancel account
My subscription period is about to end, and I do not want a renewal. I want to cancel my account once and for all. I went into the ACCOUNT SETTING to cancel my account but it does not allow me. I have made several attempts but failed. Need your support to end the service. Thank you.
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Official comment
Hi George,
Welcome to the Box Community!This would be something our Cancellations team can assist you with and may require specific account information so I went ahead and created a ticket for you for an associate to help with your request.Kindly check your email for details and updates.Comment actions -
Hi Barbara,
Welcome to the Box Community!It seems you already have an open ticket for this issue and it seems this has been forwarded to our Cancellations team.Kindly wait and check your email for further updates from the team regarding your request to cancel.Thanks for your patience and please comeback and let us know how it goes. -
Hi Jared,
Welcome to the Box Community, I'm happy to help!
I'm sorry to hear that you are having trouble cancelling your account. I went ahead and submitted a ticket of your behalf for your request to cancel.
Please check your email for details and updates on this request.
Regards,
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Comments
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