Data Recovery

New post

Comments

3 comments

  • France

    Hi Junya, 

    Welcome to the Box Community!

    Have you checked out this related article here, this may be related to the issue you encounter? 

    The next step will require you to contact Box Support to help you directly and reset your storage count.

    I've gone ahead and created a ticket for you so that an agent can work directly with you, please check your email for details.

    Thanks for your patience! 

    0
    Comment actions Permalink
  • Junya Terada

    Hi France,

    Much appreciated for your support. I confirmed the problem is related to the issue you provided. I checked my mail box, but I’ve not received any contacts from box support, so will you share my mail ([personal information--redacted]) with the agent for solving the problem?

    Thanks,

    Junya

    0
    Comment actions Permalink
  • France

    Hi Junya, 

    Apologies for the delayed response.

    I checked your ticket and it looks like its been updated. Please take a look and let us know if there's anything else we may assist you with.

    0
    Comment actions Permalink

Please sign in to leave a comment.