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Rick Blood

when downloading a file, it won't let me download directly into my box folders. I first have to download to my desktop and then drag it into my box folder. I'm pretty sure I have a setting blocking it, just don't know where to find it.

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  • France

    Hi Rick, 

    Welcome to the Box Community!

    To confirm, did you download this file from a Shared link or a direct link?

    If yes, then this is expected behavior as there is no option to move files shared from a Shared link into your folder in Box. You will need to manually download the files in a Shared link and then upload them to your folders.

    You would have to be invited as a collaborator to the file or folder where this file is located to be able to make a copy and save them directly to your folders in Box.

    To learn more about the difference between inviting collaborators and using Shared link, please take a look at this article.

    Thanks for your participation in the forum and let me know if you have questions.

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  • SANDI A SOSSAMON
    • Edited

    I bought some files from Etsy a few years ago and can't get them downloaded.  Message says if I can't get them downloaded to contact Box.  I'm trying to do that with little results. Can you please help me or let me know where I can get some help.  I don't think the artist is in business anymore.  Here is the link.

    https://app.box.com/s/auiecfzp308vin4fyvedrnp0329g89f4

     

    Thanks,

    Sandi Sossamon

    sandietta@aol.com

     

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