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Unable to Open Folder Error only in Adobe Premiere

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Margie Wylie

No, unchecking the calculate sizes box does not fix this error. Whenever I open Adobe Premiere, Box bombards me with endless Unable to open file/folder messages. I can't have Box and Premiere running at the same time, which more or less makes Box useless to me. I got it so I didn't have to store all my video locally. This is clearly a real and persistent issue. When will it be fixed?

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3 comments

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  • France

    Hi Margie, 

    Welcome to the Box Community!
     
    This would be something our Box Support team would like to investigate with you and may require specific account information. I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 
     
    Please check your email for details and updates
     
    Thanks for your patience!
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  • Julie Jonas

    I am having the same problem on two different computers without adobe open. It has been going on for weeks. I have tried uninstalling and reinstalling. Please help. 

     

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  • Nicole Pecaro

    Hi, has there been a fix for this? This is a major roadblock to our creative processes. 

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